Customer Reviews

Customer Reviews

Gaurav Nigam
Gaurav Nigam
11:17 30 Aug 20
Having moved to Milton Keynes to a new apartment I got locked out of a room with all my essential stuff and car keys. Chris was very helpful and prompt with his advice. He gave me a next available appointment and promptly did the job. His services were professional and helped me as it was a bank holiday weekend. Would definitely recommend to anyone needing these services.
Ed Page
Ed Page
15:04 23 Apr 20
Great service lovely genuine friendly guy who clearly knows his stuff. Highly recommend
James Robbins
James Robbins
12:39 17 Mar 21
After snapping our Timpson’s cut key in the front door we called Chris to fit a new lock. He is amazing. Turned up at short notice, was friendly, efficient and knowledgable and very good value. He really care’s, so much so he sourced specialist keys from another supplier for us. 10/10 - we’d recommend him every time.
Lodjac Amodio
Lodjac Amodio
13:35 01 May 20
Contacted Chris as I had 2 doors that were becoming more problematic. He responded quickly to my message and we made appointment for the following day.Arrived on time and quickly resolved both issues on 2 doors, alignment in one door and sticking key in the other door.Rates for work were very reasonable and happy with his work. Will recommend. 5/5.
Matt Henfrey
Matt Henfrey
12:36 12 Jan 20
Fantastic service, arrived within a couple of hours from me calling....recommend totally
Adam Jones
Adam Jones
12:43 08 Jun 21
Chris was prompt, friendly, efficient and clear about indicative pricing from the first point of contact. Would highly recommend.
Emma Ward
Emma Ward
18:40 02 Jul 21
What a swift response to my call of need, fantastic service and thorough job. Would highly recommend. Lovely gentleman….
Chris Haywood
Chris Haywood
14:17 14 Jan 20
Couldn't open my own front door at 5pm on Christmas Eve! Aaaagh! Phoned in increasing desperation a number of locksmiths and Chris was the first to really pick up meaning I could speak to a human rather than to a machine.Immediately he couldn't have been more helpful, even calling me back within a few minutes to say he was now on his way. 10 mins later he arrived...Problem was the day before we had left a key on the inside of the front door and one of our party had tried to push it out from the front with a little wooden stick. That day we had been saved by us having a back door key but no such luck on Xmas Eve. I had told myself to check the front door was OK and that no little pieces of wood had got stuck inside before going out the next day but clean forgot to do so before heading out to do some last minute Xmas shopping....….within a couple of (worrying for me) minutes Chris managed to effect access through the front door. Initially he couldn't then get the wood inside out to clear the lock for future use, but rather than just quickly fitting me a new lock for a more expensive price he spent quite a few minutes with WD40 and his toolkit cleaning the lock innards out for me and eventually the malign bits of wood dropped out. The price charged for opening the door and saving our Christmas was really reasonable and I was happy to pay.In the circumstances Chris could not have been a more personable or likeable guy and I now carry his number with me in case of any other future ridonkulous incidents.All in all CSM Security Locksmiths gave me a better 2019 Christmas present that either Santa Claus himself or - ha - my wife did!. The lock now not only works fine it works so much more easily and smoothly than it did before So thanks so much Chris for saving our Xmas and best wishes to you and CSM for 2020. 366 more opportunities to help people locked out of their homes each day!. Well done - its good work you do.
Tuncay Ustun
Tuncay Ustun
17:05 06 Oct 20
Karl Evans
Karl Evans
19:04 29 Mar 21
Chris was very responsive and helpful from the word go. He already had a good idea of what was wrong based on the information I told him beforehand so the issue was fixed fast and efficiently. As well as being very professional he was also very friendly and polite. Would highly recommend as he’s obviously someone who takes pride in his work
Tim Stoker
Tim Stoker
08:08 25 Mar 20
Broken door handle left me locked in own bathroom(!) at about 9:45pm... Chris was great: got here in about 20 mins, did a great job both in opening the front door and then the bathroom door - and was very professional/courteous/etc. throughout. Highly recommended. Just glad I had my phone in there with me!
Tim Carey
Tim Carey
19:58 23 Jul 21
I chose Chris on the strength of these reviews, and they were exactly right. Exceptional workmanship, communication, clear and up-front pricing and excellent advice.
Leah Etheridge
Leah Etheridge
16:11 05 Nov 20
Fantastic, quick, professional service! Would definitely recommend.
Donna Wilson
Donna Wilson
20:22 21 Nov 20
Absolutely amazing service. Can not fault. Would highly recommend with 10 stars.So helpful and selfless.
Tony Brandon
Tony Brandon
19:36 21 Feb 20
Speedy, professional service!We were absolutely delighted with the service Chris provided. We had a real issue with our front door, Chris instantly knew what was wrong with it and fixed it on the spot with speed and professionalism. We would 100% recommend this company.
ERMM MMM
ERMM MMM
17:18 25 Apr 21
Chris was very professional and honest. I got a few quotes and he had a very fair price with no extra hidden charges. He communicated clearly what the price would be to get the lock fixed and did not unnecessarily upsell me or just say that I needed a new lock. On a Sunday he arrived within 5 mins and helped me tenant to unlock the door. As a landlord you can’t ask for much more than that, someone you can trust and gets the job done quickly. A very happy customer. Thanks Chris!!
Ian Rowland
Ian Rowland
14:40 10 Nov 20
Professional and friendly service, excellent price. Price quoted up front, no hidden extras and to cap it all Chris is a thoroughly nice chap.
Simon A
Simon A
13:52 02 Oct 20
No need to shop around this guy is the only number you need! Chris was absolutely brilliant. Upfront heads-up on the cost, quick response, on time same day appointment and an all round super professional chap - couldn’t have been better.
Joe Mordecai
Joe Mordecai
10:44 08 Sep 20
Fantastic service and one of the friendliest people I've met. You don't need to look any further for a Locksmith.
Stefan Donchev
Stefan Donchev
12:06 24 Sep 20
Absolutely brilliant. Chris arrived quickly and despite the fact that the job was not easy, he did it in a timely and professional manner.Reasonably priced and great value for money for the level of service I have received. I would definitely recommend him.
Shiv Chadha
Shiv Chadha
15:23 01 Aug 20
I highly recommend CSM. We dealt with Chris today who was very professional, reliable and has excellent craftsmanship. He went above and beyond to ensure all the new locks were installed and working properly. He was available at short notice and didn't leave until the job was done to the highest standard possible. And his prices were very competitive. Highly recommend.
Christina Law
Christina Law
12:34 30 Dec 19
Absolutely excellent service. Chris could not have been more helpful - what a lovely guy. Exceptionally fast response - job extremely well done - explaining everything he was doing as he went along. Would not hesitate to recommend this company - and the rates were extremely reasonable as well - am one happy bunny!! 😀😀
Emily Turner
Emily Turner
15:58 27 Nov 20
Chris came to the property to replace a broken lock. He arrived on time, did the job to a brilliant standard and charged a very fair price - Chris quoted the price before attending the property. He was very professional and friendly. Definitely recommend!
Vanesss Klopper
Vanesss Klopper
17:09 29 Jan 21
Alex Candelon
Alex Candelon
22:04 12 Jun 20
Very good friendly and professional service. On time and very helpful. Would definitely recommend them to anyone. Thanks a lot!
j coxon
j coxon
10:37 17 Mar 20
Very quick service. Arrived 15 mins after I called and I was back in my house within 20 mins. Panic over! Highly recommended.
Tanvi Patel
Tanvi Patel
20:27 08 Jan 21
Chris was very helpful, called him on a Thursday night and managed to get an appointment booked in for Friday. He was very efficient, professional and ensured that the problem was sorted. Also recommended other professionals for other bits I needed sorting out around the house. Can not recommend Chris enough due to fast and efficient service at a very high quality.
Isaac Tekeste
Isaac Tekeste
11:23 27 May 21
Don Pollock
Don Pollock
12:16 27 May 20
Tom Latimer
Tom Latimer
21:14 08 Jul 20
Fantastic service from Chris. Couldn’t recommend highly enough, went above and beyond to solve a number of issues in the property.
Ravi Kumar
Ravi Kumar
20:38 16 Jun 21
First class service and highly professional, Thanks Chris for very quick turnaround and sorting out the issue. Very prompt and friendly, Highly recommended.
kinita patel
kinita patel
10:53 18 Jan 21
Rosemary Maher
Rosemary Maher
12:10 19 Nov 20
Chris replaced a front door lock, very friendly efficient service. Price up front on time and speedy completion Excellent service
Arron Mcloughlin
Arron Mcloughlin
20:07 09 Mar 20
Chris was very professional, friendly and helpful - changed my letter box lock quickly and fit me in shortly after I initially messaged him. Would definitely recommend due to great service and value for money.
Richard Moore
Richard Moore
12:43 27 Oct 20
Chris came to replace a lock on a front door, at a very reasonable price. Fitted me in very quickly and arrived bang on time. Very professional throughout and a thoroughly nice bloke, also providing me with some advice on a window locking issue. I would very happily use CSM Locksmiths again.
mollyn mukombe
mollyn mukombe
15:33 24 Dec 19
Asif Sadiq
Asif Sadiq
18:10 06 May 21
I don’t usually leave reviews but on this occasion it’s totally needed. I called Chris as my front door lock broke, he came round the same day and replaced the lock and even fixed the door that was a bit sticky. He was very friendly and did a great. Would definitely recommend using him if you need a locksmith.
Suraya Morriss
Suraya Morriss
09:46 17 Dec 19
ilias sofokleous
ilias sofokleous
22:09 05 Mar 20
Great service within a few minutes from my call! Chris was able to respond to my call within 10 minutes !!! Keep up the good work!
Eavan McFall
Eavan McFall
14:20 01 Jan 20
After having my house broken into I was naturally a bit shaken. I wanted to get the locks changed immediately to help me feel a bit safer. Chris was with me within the hour to change my locks and also offer helpful advice to secure my home more efficiently in future. Brilliant service!
Helen Morrison
Helen Morrison
19:48 20 Jul 21
Chris fixed our conservatory door today which wouldn't unlock. Although not an emergency he'd solved the problem, sourced and fitted a necessary new lock unit to our aging door and made it work better than before - all on the day we contacted him. He gave us a clear idea of the range of possible causes and costs at the outset. Such a pleasant and competent guy. Highly recommend.
Giovannina Blaauw
Giovannina Blaauw
15:25 08 Jul 21
Thank you Chris amazing service, the quality was superb and very quick lock replacement.
Ethan Wilkinson
Ethan Wilkinson
15:58 26 Mar 21
Chris kept me informed via WhatsApp with what was going on (that he had ordered the parts, that they had arrived and that he was on his way) and he arrived on time. Within an hour he had completed the work to a very high standard. I would highly recommend him. Thank you so much!
Pete D
Pete D
13:07 20 Oct 20
Chris attended at short notice and very kindly helped me out of a situation which had disabled one of our vehicles. Chris had an approach for all eventualities and all the kit needed to resolve the incident and then some. Great value, professional and trustworthy which is apparent instantly on dealing with. Would highly recommend, review rating speaks volumes and breeds the confidence to use CSM Services without knowing too much about them. Chuffed with the result - 5* from us.
Alex Lawrence
Alex Lawrence
10:04 16 Sep 20
Having locked ourselves out, Chris came to the rescue. Immediately answered the phone and was with me within the hour. Great guy, great service and would definitely recommend.
Hannah
Hannah
15:00 08 Jan 20
Absolutely brilliant service from Chris! Extremely helpful. Tried all options to save me money - very genuine lovely guy.Very professional and knowledgeable, would 100% recommend!Thanks again Chris!
Mikal Tang
Mikal Tang
06:43 01 Sep 20
Very friendly, fast and professional service provided by Chris. Needed my front door locks changed same day and he was there almost immediately. Price was better than expected. Very highly recommended.
Paul Henry
Paul Henry
17:34 26 Jan 21
Arrived within 20 minutes. Professional and friendly and very reasonably priced. Added bonus sent me links and advice on lock type so I don't lock myself out again. Great service..great guy. I strongly recomend.
Darren Voda
Darren Voda
15:47 05 Jul 21
Chris tried his best to repair old lock of 14 years, but I opted for new one as this was not too much more. Very friendly, professional and reasonable. Not the cheapest, but value is something you pay for, and this was great value. Great experience, would definitely recommend Chris to anyone.
Ameliah Kilpin
Ameliah Kilpin
17:58 17 Apr 20
Our letting agent called Chris as we were locked out of our garage. Initially Chris said he could come out to us on Monday but when I explained we had a food shop arriving this evening and our only freezer was in the garage he squeezed us in on a Friday evening. He arrived very quickly, got the job done and told my husband how to hopefully keep it from happening again. Excellent service.
B Hyatt
B Hyatt
17:37 17 Jun 20
Great, speedy attendance at short notice. Friendly and professional - would definitely recommend.
Magda Nodrof
Magda Nodrof
16:47 09 Dec 20
I have to say that I'm very impressed with the service! Chris worked so hard to fix my front door lock an he did amazing! Very reliable and trustworthy.
Suzana suzana
Suzana suzana
19:16 20 Feb 20
Excelent service, would recommend to anyone! Good prices and professionalism.
Deesha Nathubhai
Deesha Nathubhai
12:38 28 Apr 21
Chris is extremely professional and really took his time in sorting out the problem. Very polite, trustworthy and friendly. He genuinely cares about the quality of service he provides at very reasonable prices Highly recommend!
Martin Smyth
Martin Smyth
14:07 30 Apr 20
I called CSM when the lock failed on my wooden patio doors and rather than cause any damage to the doors Chris persisted for longer than should have been necessary until he broke the lock and opened the doors. The lock inside was now obsolete but again Chris went out of his way to find me a replacement part. A very genuine guy and a first class job so thanks CSM Security you saved the day.
nazmeen zaffar
nazmeen zaffar
14:02 23 Apr 20
highly recommend, excellent service and reasonable pricing.
City Stay Serviced Apartments (City Stay Apartments)
City Stay Serviced Apartments (City Stay Apartments)
08:55 29 Jun 20
Chris was brilliant when we needed his assistance opening a safe, he was professional and did his upmost to help us out, would definitely recommend!
Iyad Al-Jazieh
Iyad Al-Jazieh
20:42 08 Mar 21
Sarah Lawrence
Sarah Lawrence
17:05 29 Nov 20
Chris did a fantastic job, turned up within 20 minutes and gained access in 5 minutes, highly recommend!
Lesley Ward
Lesley Ward
19:02 09 Dec 20
Chris did an amazing job, professional, friendly, great price and excellent service and all round nice bloke.....thanks Chris
Mo
Mo
21:23 20 Feb 20
Exceptional service from Chris.
Mepham Family
Mepham Family
13:47 07 Jul 21
Chris is so easy to deal with and have used CSM on several occasions - even have them on speed-dial!Excellent service and quality work,
Sarah O
Sarah O
17:43 01 Apr 21
Chris came across very professional and not knowing much about what locks suited us, he guided us though options while not just on the sales pitch.There ended up being a few issues with the door but Chris took the time, patience and effect to make the lock work which has made both myself and partner feel safer in our new home. Amazing value and effect for what was charged, will highly recommend Chris to anyone and would be very happy using his services again should I need them.
Jason Lawrence
Jason Lawrence
11:41 07 May 20
Chris has done a great job fixed my lock, he turned up on time and the price was fair too very professional.Thanks for doing a great job Chris.
Richard Price
Richard Price
17:07 25 May 20
We had Chris pop over to repair our door. He was on time and fixed the door very quickly. Incredible service from a such a friendly guy. I’m tempted to brake another door just to have him back.Can’t recommend enough.
Phebe L
Phebe L
10:29 24 Mar 21
Highly recommended. I needed a new lock replacing and Chris was prompt with his replies and even went out of his way to keep me up to date as the lock I wanted had to be ordered. Chris was professional, informative and friendly. Will definitely use his services again!
Dillon G
Dillon G
16:59 04 Mar 20
sravan kumar gundlapally
sravan kumar gundlapally
16:02 16 Jun 20
Very happy with the job done... friendly person and professional. Very knowledgeable too.
Darko Thane
Darko Thane
15:11 24 Apr 20
Chris came out and helped fix a lock on our flat door. Was very professional arranging times and while working. Demonstrated work and was very happy with the service
Charlotte King
Charlotte King
22:10 24 Jun 21
brilliant, professional and the service was excellent.If I ever needed anything, I would definitely call CSM.Thank you!!
Neil
Neil
11:59 02 Mar 20
Netnapa Lack
Netnapa Lack
13:15 05 Oct 20
Came out at short notice to repair and replace locks on garage doors. Friendly and professional service, and good value for money. Highly recommended.
Faye Carruthers
Faye Carruthers
20:58 14 Dec 20
Need a locksmith? Look no further. Chris was incredibly kind and professional since the moment I phoned him. I needed 2 new locks ASAP and Chris was at my house shortly after I contacted him. Great price, lovely person, highly recommend 🙂
xphilipwheelerx
xphilipwheelerx
16:51 29 Apr 21
Richard Double
Richard Double
13:10 01 Sep 20
Claire Archer
Claire Archer
16:02 13 Aug 20
I only called them this morning and was able to get someone out the same day. My front door had been locked shut and the handle was broken so I wasn’t able to use it at all. Chris was really personable and explained every step of the repair and what the problem was so that I was able to feel confident in his work and that I was not being ripped off. The price he quoted was what was paid was very reasonable for the time he was here. I am very happy to recommend them to anyone.
Sean Astley
Sean Astley
08:47 23 Sep 20
Fantastic service. I asked Chris to replace the lock on an electric up and over door and the job turned out to be far more complicated than first expected. Despite this he didn't charge me any more than was quoted even when I offered. He was polite, professional and kept me updated on his arrival time. Highly recommended.
Philip Wheeler
Philip Wheeler
16:52 29 Apr 21
This guy literally saved our day. Locked out the house with the kids and he went out of his way to come and get us in safely and for a new lock. Highly recommend
Nathan Rice
Nathan Rice
20:56 13 Oct 20
Julie Lowe
Julie Lowe
19:26 18 Feb 20
I didn't need an immediate call out, but needed a time to suit me. Arrived on time in my lunch hour and did a fantastic job in securing my property from a non-paying tenant. Thanks ☺
Jess Besnard
Jess Besnard
19:17 13 Jul 20
Fantastic service, answered promptly and at our house in under 30 minutes. Pleasure to deal with would highly recommend! Thank you Chris!
haluk yavas
haluk yavas
20:21 17 Mar 20
I’ve lost my keys and I’ve called CSM for replacing the lock but Chris managed to open the door for me to recover my spare keys from my apartment. Chris has a great customer service skills and very friendly. Thanks Chris
Black Diamond Marketing
Black Diamond Marketing
17:29 06 Oct 20
Excellent service from start to finish. Prompt arrival, quick fix, fair pricing. Highly recommended
G F
G F
21:23 19 Nov 20
Chris recently fitted an alarm system. The work was completed to a very high standard. Chris is very meticulous and spends time installing the system correctly taking no short cuts. I would highly recommend Chris without any hesitation.
MistyIsMoody
MistyIsMoody
13:41 26 Dec 19
AideNoice
AideNoice
08:15 18 May 21
Michael Badkin
Michael Badkin
08:56 13 Aug 20
Quite embarrassingly we required CMS to let us back into our house a second time yesterday (remembering to bring keys with us is apparently hard work). He was with us within 10 minutes and we were back in the house within 15 minutes, the first time we rang was late at night and even then he was with us within 20 minutes! The service is so quick, efficient, professional and friendly, which means a lot when you already feel like a donut locking yourself out of the house! I 100% recommend them and there was no hesitation on who to call when we were locked out a second time! Whilst I hope not to have to call them for the same issue again, I would happily use their other services too.
R Townend
R Townend
18:17 20 Jul 21
Turned to Chris after being let down by another local locksmith. Service was faultless. Chris knew what he was doing and explained everything as he went. Very polite and professional. Even let me know he was running a little late. Highly recommended. Thanks Chris!
Vanessa Tate
Vanessa Tate
18:04 28 Jun 21
I called Chris this morning regarding my front door lock, he called me straight back asked for pictures. Diagnosed the problem and arrived that evening with the parts to repair. He could sense I was nervous that it would completely snap so came the same day. He was very professional approachable and knowledgable. I cannot recommend Chris enough! I would definitely use him again
Freddie P
Freddie P
23:03 04 May 21
Very professional friendly and well informed
James Purton
James Purton
11:09 17 May 20
Nicholas Rowley
Nicholas Rowley
16:42 17 Feb 20
Arrived quickly when we were locked out and was very helpful. We then used his services a week later to fit a new lock to one of our doors. Professional and friendly service.
Gurvinder Singh
Gurvinder Singh
20:29 04 Jan 20
Professional and decent chap who had all the specialist tools to get the job done fast. He opened a door when we got locked out. Reasonable rates.
Bob Gibbs
Bob Gibbs
14:21 19 Feb 21
Joe Rowe
Joe Rowe
14:01 28 Feb 21
Absolutely brilliant service ! I got locked out and was back in within ten minutes, including great advice on how to improve current security and sent links for what to buy, rather than any sales tactics! Really faultless service, and while I hope I never need to use a locksmith ever again, if I do I'll be going straight to CSM!
Andrew Savva
Andrew Savva
13:24 07 Nov 20
Google User
Google User
20:24 28 Jun 21
I was locked out of my property due to a worn out lock, phoned around and Chris was recommended to me by a locksmith that was busy on another job. Spoke to Chris on the phone he took details of the problem he clearly explained the price and arrived within 15mins. Very professional and friendly guy great price as well for his services couldn't be more happier as he sorted the problem and managed to get me back into the property! Would highly recommend! Thank you
Neil Walters
Neil Walters
18:21 30 Apr 21
Absolutely first class service from Chris! Very friendly, knowledgeable and in keeping with the current times - very thorough with the clean afterwards. Sorted our broken door lock in an incredibly efficient manner. Wouldn't hesitate go to Chris again!
Hayley Rance
Hayley Rance
12:41 27 May 21
First class service. Chris is very professional, knowledgeable and friendly. I would highly recommend CSM Locksmiths.
Jay Jason
Jay Jason
06:37 09 Feb 20
Chris provided me with the highest quality service at a affordable price.
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